deutschitalianoenglish

 

  Albergue juvenil
Habitación
Ofertas de ocio
Qué ofrece Merano?
Gardín botánico
Eventos
Bicicleta y tren
Lista de precios
Request
Mobilcard
Cómo llegar
Nuestro equipo
Tiempo
Enlaces
Términos de contrato
Privacidad
Normas de la casa

 

    Términos de contrato

   

General Contract Conditions in accordance with article 1341 of the Italian Civil Code. Conditions governing accommodation agreements between the Youth Hostel, and its guests or customers.

1. Reservation

Guests may reserve their accommodation in written form by fax, post, email or online on our homepage. Reservations are acceptet only for one year in advance (90 days online).

The following information is required to confirm reservation: Name, address, telephone number, dates of arrival and departure, and the number of people in the party.

The reservation only becomes binding as soon as the hostel confirms you the booking and the price of your journey in a written form.

2. Arrival time

A reserved room / bed will be held until the in the booking confirmation agreed arrival time. If the hostel has not been advised in advance the room / bed will be given to another guest after this time.

3. Payment

Payment for the duration of the stay in the Youth Hostel must be made on arrival. The hostel may require a down-payment (up to 100% of the complete prices) for a binding reservation. If the deposit has not been received on time, your reservation will be cancelled. Charges are for your account. 

4. Cancellation charges for individual guests and families

Cancellations must be made in writing. The cancellation will only be considered final when the Youth Hostel has received written notification and acknowledged this. The following cancellation charges apply:

  • Cancellation at least 7 days before arrival: no charge

  • Cancellation 6 to 5 days before arrival: 40% of the total charge

  • Cancellation 4 to 2 days before arrival: 60% of the total charge

  • Cancellation 1 day before arrival: 80% of the total charge

Should a guest or customer fail to make use of a room he or she has reserved without cancelling the reservation, he or she will be liable for 80% of the total agreed rate for the period in question.

The agreed rate is that price agreed for accommodation, board and any other services.

If not all of the beds that were reserved are either occupied or cancelled, the customer will be liable to pay 80% of the agreed price for each of those beds.

5. Cancellation charges for groups:

A group is defined as a party of people travelling together who are considered to be a single unit by the customer and by the hostel and which comprises at least seven people.

The customer is required to notify the Youth Hostel in writing of the precise number of members of the group at the latest 31 days before their agreed date of arrival.

The hostel may require a down-payment (up to 100% of the complete prices) for a binding reservation. If the deposit has not been received on time, your reservation will be cancelled. Charges are for your account.

Cancellations must be made in writing. The cancellation will only be considered final when the Youth Hostel has received written notification and acknowledged this. The following cancellation charges apply in case single members of the group or the complete group cancels the reservation:

  • Cancellation at least 31 days before arrival: no charge

  • Cancellation 30 to 7 days before arrival: 40% of the total charge

  • Cancellation 6 days before arrival: 80% of the total charge

6. Provision in case of a guest or group leaving the hostel before the expected departure date

Should a guest or group leave the hostel before the agreed departure date, then payment must be made in full for those days on which he / she / they stayed at the hostel, plus 80% of the agreed price for the remaining nights’ reserved but unused accommodation and services.

 
 TOP
(c) 2004 created by JR-Solutions | Impressum |